FAQs about our KrazyRewards Program
What steps do I take to redeem my Reward Points?
Visit the "KrazyRewards" page and sign in to see how many Reward Points you have available.
Scroll down to the "Ways to redeem points" section to see your current Reward Points balance and what KrazyBucks Rewards options are available to you. Select any amount from 500 Reward Points (for $5) to 3,000 Reward Points (for $30). Click on the amount that you would like and hit "Redeem".
If you have enough points, you will immediately receive a promo code for the amount of KrazyBucks Rewards that you requested. Simply enter this promo code at checkout to receive your savings. A copy of the promo code will also be sent to your email if you are not making the purchase immediately.
Don't wait too long after you redeem the promo code that you receive! The KrazyBucks Rewards promo code will be valid for 30 days.
Do my reward points expire?
We love rewarding our loyal customers! Therefore, reward points expire after 180 days of website inactivity. Simply make a purchase at least once every 180 days to keep your points in your account. After a purchase is made, the 180 day clock starts over again.
Can I stack multiple KrazyBucks Rewards or combine them with other promotions?
We'll always try to find ways to help you save big. Unfortunately, our website won't allow the redemption of KrazyBucks Rewards with other promo codes. This also means that only one KrazyBucks Rewards code can be redeemed at once. Do you have multiple rewards to redeem? If so, we ask that you place multiple orders and we'll combine them when we fulfill them.
Why didn't I immediately receive Reward Points for the purchase I just made?
Reward Points are not issued until your order is fulfilled. If you selected one of our delivery options, then your Reward Points will be issued to you the morning of delivery once we finish processing and preparing your order.
I forgot the password to my account, what can I do?
Simply click the "Forgot Password" tab on the login page to reset your password. Unable to reset your password? Contact us for assistance.
Why must I have an account to receive rewards?
Rewards track based on your individual account, and you must be logged in to receive them.
I forgot to sign in, can I still receive my points?
If you used the same email as the one on your rewards account, you should have received your reward points. Please click on the "Rewards History" button on the "KrazyRewards" page to see if you received your points. If you feel that you did not receive the points that you were owed, email us and we'll be happy to help.
How do I see if I received my points for a Bonus Offer?
Please click on the "Rewards History" button on the "KrazyRewards" page to see if you received your points. If you feel that you did not receive the points that you were owed, email us and we'll be happy to help.
If I return an item, what happens to my points?
A return will result in a decrease of points in your account. If you already redeemed your points for KrazyBucks Rewards, this may cause your balance to go negative. You will still be able to redeem the KrazyBucks Rewards code that you received, but you will have to earn enough points to make your account go positive before you can earn another reward. If we find that a customer is abusing the reward program by repeatedly returning items after redeeming rewards, the KrazyBucks Rewards function on their individual account will be turned off.
I have more questions, what can I do?
Simply use the Contact Us page above to ask a question about the new rewards program. We are always here to help.
The fine print:
Valid for online purchases only. Track your point balance on the site. Points are added to your account once your order is fulfilled. Once you earn at least 500 points, redeem for a KrazyBucks Reward code that you can use to get money off a purchase on the website. Promo code is valid for one time use and cannot be combined with any other offers. Reward Points expire after 180 days of site inactivity and KrazyBucks Rewards, once issued, expire 30 days from the date that they were issued. KrazyBucks Rewards are valid online only and cannot be combined with any other offers. If merchandise purchased earning KrazyBucks Rewards is subsequently returned or price adjusted, your KrazyBucks Rewards may be removed from your account and your spending balance will be updated accordingly. Return value of merchandise purchased with KrazyBucks Rewards may be subject to adjustment. KrazyBucks Rewards are not transferrable and must be redeemed by the account they were issued to. No cash back if KrazyBucks Rewards exceed the value of the item(s) purchased. Returning items will result in a withdraw of points from your account, and may even make your account go negative.